Every part of HEVN is built with intention, and these terms help keep your experience consistent and transparent. By using our website or placing an order, you agree to the conditions below.

 

We keep things simple, clear, and honest, no hidden rules.

 

 

USE OF THE WEBSITE

All visuals, designs, text, and branding you see here belong to HEVN.

They’re part of our identity and can’t be copied, reproduced, or used without permission.

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PRODUCT DETAILS

We aim to show every item as accurately as possible.

Slight differences in color, texture, or stitching may occur due to lighting and hand-finishing these natural variations do not count as defects.

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PRICING & AVAILABILITY

Prices, stock, and offers may change at any point.

If an item becomes unavailable after your order, we may cancel it and issue a refund right away.

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ORDERS

HEVN may pause or cancel an order if something feels incorrect, incomplete, or potentially fraudulent.

In rare cases, we may ask for additional verification before dispatching.

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PAYMENTS

All payments are processed securely through Razorpay.

Your card or banking details are never stored with us, everything is encrypted and handled by the payment gateway.

 

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SHIPPING

Delivery times can vary depending on your pin code, courier schedules, and external delays.

HEVN is not responsible for delays caused by courier partners or incorrect addresses entered at checkout.

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RETURNS & EXCHANGES

All purchases follow the policies described on our Cancellation, Returns & Exchange page.

Eligibility, timelines, and requirements are clearly listed there.

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LIMITATION OF LIABILITY

HEVN is not responsible for:

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• Delays caused by shipping partners

• Loss or damage after a package is marked delivered

• Wrong address details provided by a customer

• Product damage happening after delivery

• Natural variations or small imperfections in crafted items

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CONDUCT

We value respectful communication.

Threats, abuse, or spam can lead to cancelled orders and limited access to support.

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CHANGES TO TERMS

We may update these terms occasionally to keep everything aligned with our operations.

Continuing to use the site means you agree to any updates.

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CONTACT

If you have questions or need clarity on anything here, connect with us through our Contact page.