Every order at HEVN moves through a careful process, and we aim to deliver your pieces smoothly and reliably. This page outlines how your order travels from us to you.

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ORDER PROCESSING

Once an order is placed, it enters our production and packing workflow.

Processing takes 2–5 business days, depending on item type and current volume.

Pre-orders follow the timeline mentioned on the product page.

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DELIVERY TIME

After dispatch, most domestic orders reach within 5–10 business days, depending on your location and local courier speed.

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Delays can occur due to:

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• Weather conditions

• Courier backlog

• Festivals/public holidays

• Remote delivery zones

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These factors are outside our control, but we monitor shipments closely.

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ADDRESS ACCURACY

Please ensure your shipping details are correct at checkout.

HEVN is not responsible for delays or failed deliveries caused by incorrect addresses.

Re-delivery or re-shipping fees must be paid by the customer.

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TRACKING INFORMATION

You will receive tracking details as soon as your order is dispatched.

Tracking updates may take a few hours to reflect depending on the courier.

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UNDELIVERED / UNCLAIMED PACKAGES

If a parcel is returned to us due to unavailability, refusal, or incomplete address, the customer will be responsible for re-shipping charges.

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MULTIPLE ORDERS

If you place multiple orders, they may ship separately depending on availability and packaging requirements.

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PRE-ORDERS

Pre-order items are made specifically for you.

Delivery timelines mentioned for pre-orders are estimates variations may occur based on production flow.

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SUPPORT

If you have questions about your order status, you can reach us through the Contact page with your name and order number.